Shipping & Returns
Shipping Policy
Thank you for choosing LAF Cones! We're dedicated to ensuring your pre-roll needs are met efficiently and affordably. Here's how we handle shipping:
Once your order ships, you'll receive an automated email with tracking information. If you don't see it, please check your junk/spam folder. Tracking is provided once your order ships.
United States Orders: We primarily ship via UPS within the US, but may also use DHL Express or USPS for certain orders. Note that only USPS ships to P.O. Boxes.
International Orders: We ship internationally via UPS Worldwide or DHL Express Worldwide. You can select your preferred option at checkout. Please be aware of and accept responsibility for any import or customs taxes/fees.
Freight Shipments: Larger orders or items may require freight shipping. If you need parcel service and only see freight options at checkout, please call us at (844) 809-1018.
Shipping Timelines: Orders without a lead time listed typically ship within one business day from our Los Angeles, CA warehouse. We ship Monday-Friday, 9am-5pm PST. Ground shipping within the US usually takes 1-7 business days. For items with a lead time, shipping begins after the order ships.
Expedited Shipping: We offer UPS 3 Day Select, UPS 2nd Day Air, and UPS Next Day Air. Rush orders must be placed by 11:30 am PST to ship the same day.
Shipping Policy Changes: Please note that shipping policies may change without notice.
Orders Over $1000 Free Shipping Promotion: Free shipping is available to addresses in the lower 48 US states for items shipping from our Los Angeles warehouse. Hawaii, Puerto Rico, Alaska, and other territories are excluded. The promotion is for retail customers only, using UPS Ground or Freight Shipping, and does not apply to custom orders or dropship items.
Return & Exchange Policy
We strive to make returns hassle-free! Here's how to request a return for LAF Cones products:
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Submit your request online under Orders.
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Call Customer Support at (844) 809-1018.
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Email us at sales@lafcones.com.
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Contact us via Chat.
If your item was damaged or not as expected, please provide photos with your request. We may require additional information for processing.
Ensure all original packaging is included with your return to avoid denial. If packaging is needed, please notify us so we can supply the correct packaging. Additional fees may apply.
Once we receive your return, please allow up to 3 business days for processing.
Please note that all cash and money order sales are final.
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